At RCM Industries, Inc., we are committed to protecting your privacy. This Privacy Policy explains how RCM Industries, Inc. ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our e-commerce website, RCMIndustries.com (the "Site"), and when you interact with our products and services. We understand that your trust is our most valuable asset, and we strive to be transparent about our data practices.
As a company headquartered in California, we are committed to complying with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). Please read this Privacy Policy carefully, including the specific section on California Privacy Rights. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
1. Information We Collect
We collect various types of information to provide and improve our e-commerce services to you.
a. Personal Information
Personal Information refers to any information that can be used to identify you directly or indirectly. This may include:
- Contact Information: Name, company name, postal address, email address, and telephone numbers.
- Account Information: If you create an account, we may collect your username, password, and other related details.
- Transaction Information: Details you provide when requesting quotes, placing orders, and making purchases, such as product interests, specifications, shipping address, billing address, and payment information. While we facilitate transactions, sensitive payment card details are processed securely by our third-party payment processors and are generally not stored on our servers.
- Service and Support Information: Details provided when submitting service requests, seeking technical support, or making warranty claims.
- Communication Information: Records of your correspondence with us, including emails, chat logs, and phone call recordings (for quality assurance, training, and record-keeping purposes).
- Demographic Information: Such as industry type or job title, if voluntarily provided.
b. Sensitive Personal Information
We do not intentionally collect Sensitive Personal Information as defined by the CPRA (e.g., precise geolocation, racial or ethnic origin, religious or philosophical beliefs, union membership, genetic data, biometric information for identification, health information, sex life, or sexual orientation). If any such information is inadvertently provided, we will not use or disclose it for purposes that would require a "Right to Limit" notice under CPRA.
c. Non-Personal Information
Non-Personal Information is data that does not directly identify you. This includes:
- Browse Data: Information about your interactions with our Site, such as the pages you visit, the products you view, the time spent on those pages, and the links you click.
- Technical Data: Your Internet Protocol (IP) address, browser type, operating system, device information (e.g., device ID), internet service provider (ISP), referring/exit pages, and timestamps.
- Aggregated Data: Statistical or demographic data derived from Personal Information, but which is not personally identifiable.
2. How We Collect Your Information
We collect information through various methods:
- Directly from You: When you voluntarily provide it to us by filling out forms on our Site (e.g., contact forms, quote requests, account registration, checkout forms), emailing us, calling us, or otherwise interacting directly with us for sales, support, or inquiries.
- Automated Technologies (Cookies and Tracking): As you navigate our e-commerce Site, we may use cookies, web beacons, and similar tracking technologies to automatically collect Non-Personal Information about your Browse actions and patterns. This helps us to improve your shopping experience and analyze site performance.
- Third-Party Sources: We may receive information from third-party service providers (e.g., payment processors, shipping carriers, analytics providers) who assist us in operating our e-commerce business and understanding our Site's usage.
3. How We Use Your Information
We use the information we collect for various business purposes, including:
- To Provide and Fulfill Services: To respond to your inquiries, provide quotes, process and fulfill orders, ship products, manage your account, and provide customer support and warranty services.
- To Improve Our Site and Services: To analyze website usage and purchasing trends, understand customer behavior, troubleshoot technical issues, enhance user experience, and develop new products and e-commerce features.
- To Communicate With You: To send you order confirmations, shipping notifications, technical notices, security alerts, administrative messages, and updates regarding our products and services.
- Marketing and Promotions: To send you information about our products, services, offers, and news that we believe may be of interest to you, based on your Browse and purchase history. You can opt-out of receiving promotional communications at any time.
- Customer Support: To provide responsive customer service and technical support, and to monitor and record communications for quality assurance and training.
- Security and Fraud Prevention: To protect the security and integrity of our Site, prevent fraudulent transactions, detect and address other illegal activities, and enforce our Terms of Use.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests, including fulfilling our obligations under tax, accounting, and consumer protection laws.
4. How We Share Your Information
We respect your privacy and do not sell, rent, or trade your Personal Information to third parties for their direct marketing purposes. We may share your information in the following circumstances:
- Service Providers: We engage trusted third-party service providers to perform functions on our behalf crucial to our e-commerce operations, such as payment processing, shipping and fulfillment, website hosting, data analysis, email delivery, customer relationship management (CRM), and technical support. These providers are given access to your information only as reasonably necessary to perform their contracted services and are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Affiliated Entities: We may share information with our parent company, subsidiaries, and other affiliated entities for internal business purposes, consistent with this Privacy Policy.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we have a good-faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) prevent or investigate possible wrongdoing in connection with the Site, or (iv) protect the personal safety of users of the Site or the public.
- Business Transfers: In the event of a merger, acquisition, asset sale, or similar transaction involving RCM Industries, Inc., your Personal Information may be transferred as part of the business assets. We will notify you of any such change in ownership or control of your Personal Information.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
- No Sale or Sharing of Personal Information: RCM Industries, Inc. does not "sell" or "share" your personal information (as those terms are defined under CCPA/CPRA) for cross-context behavioral advertising.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your e-commerce experience on our Site.
- Cookies: Small text files placed on your device by a web server when you visit a website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or you delete them). Cookies help us remember your preferences, keep items in your shopping cart, analyze Site traffic, and personalize content.
- Web Beacons: Small graphic images (also known as "pixel tags" or "clear GIFs") that may be included on our Site or in our emails. Web beacons help us count users who have visited certain pages or opened emails, and understand the effectiveness of our marketing campaigns.
Third-Party Analytics: We may use third-party web analytics services, such as Google Analytics, to collect and analyze Non-Personal Information about your use of the Site. These services use cookies and similar technologies to help us understand how users engage with our e-commerce platform. You can learn more about Google Analytics' privacy practices and how to opt-out by visiting their website.
Do Not Track: Some web browsers incorporate a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. At this time, our Site does not respond to "Do Not Track" signals.
You can typically adjust your browser settings to decline cookies or to notify you when a cookie is being sent. However, please note that disabling cookies may affect the functionality of certain parts of our Site, including your ability to use the shopping cart or make purchases.
6. Data Security
We implement reasonable and appropriate technical and organizational security measures consistent with industry standards to protect your Personal Information from unauthorized access, loss, misuse, alteration, or destruction. These measures include using industry-standard SSL (Secure Sockets Layer) encryption for data transmission (e.g., during checkout), secure data storage practices, internal access controls, and regular security assessments.
While we strive to protect your Personal Information, no method of transmission over the Internet or method of electronic storage can be guaranteed 100% secure. Therefore, while we strive to protect your Personal Information, we cannot ensure or warrant its absolute security.
7. Data Retention
We will retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically includes retaining transaction records for tax and warranty purposes. The criteria used to determine our retention periods include: the length of our relationship with you, the nature and sensitivity of the information, and legal requirements. When we no longer need your information, we will securely dispose of it.
8. Your Choices and Rights
You have certain rights regarding your Personal Information. To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.
- Access and Correction: You have the right to request access to the Personal Information we hold about you and to request corrections or updates to inaccurate or incomplete information.
- Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions provided in those emails. Please note that even if you opt-out of marketing communications, we may still send you non-promotional messages related to your transactions, account, or our ongoing business relationship (e.g., order confirmations, shipping updates).
- Cookie Preferences: You can manage your cookie preferences through your browser settings, as described in Section 5.
9. California Privacy Rights (CCPA/CPRA)
If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) regarding your Personal Information.
a. Right to Know (Personal Information Disclosure Request)
You have the right to request, twice in a 12-month period, that we disclose to you:
- The categories of personal information we have collected about you.
- The categories of sources from which the personal information is collected.
- The business or commercial purpose for collecting, selling, or sharing personal information.
- The categories of third parties to whom we disclose personal information.
- The specific pieces of personal information we have collected about you.
We are not permitted to provide access to specific pieces of Personal Information if the Personal Information is sensitive or creates a high risk of potential harm from disclosure to an unauthorized person (e.g., financial account information, Social Security numbers, or driver’s license numbers).
b. Right to Delete (Delete My Personal Information Request)
You have the right to request that we delete Personal Information we have collected about you, subject to certain exceptions. We are not required to honor a deletion request if a legal exemption applies, such as if we need the information to:
- Complete the transaction for which the personal information was collected.
- Provide a good or service requested by you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity.
- Debug products to identify and repair errors that impair existing intended functionality.
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
- Comply with a legal obligation.
- Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
c. Right to Opt-Out of Sale or Sharing
RCM Industries, Inc. does not "sell" or "share" (for cross-context behavioral advertising) the personal information of California consumers, as those terms are defined under the CCPA/CPRA. Therefore, a "Do Not Sell or Share My Personal Information" link is not required.
d. Right to Limit Use and Disclosure of Sensitive Personal Information
RCM Industries, Inc. does not use or disclose Sensitive Personal Information for purposes that would require offering the right to limit its use and disclosure under the CCPA/CPRA.
e. Right to Non-Discrimination
We will not discriminate against any consumer for exercising their CCPA/CPRA rights. This means we will not deny you goods or services, charge you different prices, provide a different level or quality of goods or services, or suggest that you will receive a different price or rate for goods or services.
f. Submitting a Request
If you are a California resident and would like to exercise your rights under the CCPA/CPRA, please submit a request by contacting us using the methods provided in the "Contact Us" section below. We will process verified requests within 45 days, subject to any applicable extensions permitted by law. We will take steps to verify your identity before fulfilling your request.
10. Children's Online Privacy (COPPA Compliance)
Our Site and e-commerce services are not directed to, and we do not knowingly collect personally identifiable information from, children under the age of 13. We are committed to complying with the Children's Online Privacy Protection Act (COPPA). If you are a parent or guardian and believe your child under 13 has provided us with Personal Information, please contact us immediately. If we become aware that we have collected Personal Information from a child under age 13 without verification of parental consent, we will take steps to remove that information from our servers promptly.
11. Links to Other Websites
Our Site may contain links to third-party websites that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit, especially before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on this page with a revised "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
RCM Industries, Inc. 110 Mason Cir, Suite D Concord, CA 94520 Phone: +1-925-687-8363 Email: sales@rcmmeters.com
